![]() Keep originals worked for me, maybe you didn’t close the settings app after changing the setting on that, read below how I did it, also make sure you are signed out of iCloud. If you're still unable to successfully import your photos, reach out to Apple for additional assistance: Contact Apple Support Lastly, check Settings > Photos, then verify "Transfer to Mac or PC" is set to "Automatic" Try installing the update and test importing again: Get the Windows Update ![]() If you're not using iCloud Photos, it's possible that the Windows 10 version 1903 update can help with the error you see. ![]() It sounds like you’ve done some great troubleshooting steps so far and I’ll be happy to help.įirst, take a look to see if you have iCloud Photos enabled on your iPhone in Settings > Photos if so, I'd suggest using the "iCloud Photos" steps in the following resource to set up iCloud for Windows and use iCloud Photos on your PC: Transfer photos and videos from your iPhone, iPad, or iPod touch I understand you’re having some issues importing your photos from your iPhone to your Mac and PC. ![]() Congratulations on getting your new iPhone 11 Pro Max. Thanks for reaching out in Apple Support Communities.
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